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FEQUENTLY ASKED QUESTIONS

How self storage works

Once you have consulted with one of our friendly staff and worked out the storage solution that best suits you we will then get to work either dropping the storage unit to your front door for you to load or getting your unit ready at our loading bay for you to load here. The unit will be dropped of at a conveniently booked time by yourselves and also collected when you have loaded it.

You will then be able to access your unit free of charge in warehouse hours up to 6pm mon-fri or 12pm on Saturday.

When you no longer need the requirement for storage we can even bring the unit back to you or you can come and collect your items for our warehouse, where your unit will be at the loading bay ready for you.


DO I HAVE TO PAY A DEPOSIT?

Yes. All customers are required to pay four weeks storage (inc Vat) in advance to secure storage space before storing. If your storage is for less than 4 weeks the unused  time will be refunded on vacation.


CAN I ACCESS MY STORAGE UNIT ?

Yes. you can access them FREE of charge at our secure warehouse in office hours mon-Friday 8-6 and sat 8-12. Please give us an hours’ notice so we can make sure your units are ready at the loading bay for you to easily access.


HOW MUCH DOES MY UNIT COST?

Depends on the amount of storage items you have, for how long and if you would like them collected at the beginning of your storage or delivered at the end of your storage to your front door. To speak to one of our friendly team for a FREE quotation please call 03333 052775 or email.  All costings are weekly inc vat and are charged 4 weekly in advance.


IS INSURANCE INCLUDED?

Yes. Upto £25,000 per customer but must be stated on completion form. Otherwise a Standard Limited Liability of £40 per item will be set.


WHAT TIMES DO YOU COLLECT OR DELIVER THE STORAGE UNITS?

This depends on when it suits you. The only stipulation is its between the hours of 8am-5pm Mon-Fri 8am-12pm Sat


CAN YOU HELP LOAD MY STORAGE UNITS?

Yes. We can either assist or do it all for you at hourly rate. Please speak to one of our brilliant team on 03333 052775 or email.


IS MY STORAGE SECURE?

Yes. All units are safe and secure in our warehouse with 24hr cctv and security with a sophisticated alarm system.